The president of Priority Chevrolet apologized Wednesday for the arrest of a customer in June whom the dealership mistakenly undercharged for an SUV and who resisted the company's efforts to get him to sign a new, costlier contract.
Dennis Ellmer said he's heard from Chesapeake police that one of his managers told an officer that Danny Sawyer of Chesapeake had stolen a 2012 Chevrolet Traverse.
"I owe Mr. Sawyer a big apology," said Ellmer, who manages the entire Priority Auto Group - which includes 11 dealerships in Virginia and North Carolina.
He said his staff erred when they sold the SUV to Sawyer for about $5,600 too little and erred again when they went to police. He said Sawyer should not have been arrested and definitely should not have spent four hours in jail.
"It is my plan to let him keep the $5,600 and to make Mr. Sawyer right. I can't tell you how I plan to fix it, but it is my intention to make it right," said Ellmer, adding that he would like to sit down and talk with Sawyer.
Rebecca Colaw, Sawyer's attorney, said she appreciates that Ellmer is taking responsibility for what happened. But she said he will have to do more than say he's sorry and let Sawyer keep the SUV.
"An apology is not enough," she said.
Earlier this month, Sawyer, 40, a registered nurse, filed two lawsuits against the dealership accusing it of malicious prosecution, slander, defamation and abuse of process, among other things. The lawsuits seek $2.2 million in damages, plus attorney fees.
READ FULL STORY HERE http://hamptonroads.com/2012/09/dealership-apologizes-error-customer-arrest-0
No comments:
Post a Comment